Shipping & Returns
We deliver Australia-wide and globally. All packages within Australia are sent via Australia Post delivering within 1-2 business days for metropolitan areas, and 3-5 days for regional areas.
Our international orders are shipped by DHL, delivering within 3-4 business days.
Once your order has been dispatched, you will receive an email with tracking details. Please ensure you provide a contact number and the correct delivery address in order to receive your package. If your details are incorrect THÉA does not assume responsibility for loss of any packages.
If your order is placed over the weekend or on a public holiday, it will be processed the next business day. Unforeseen delays may occur, so please contact us for any urgent requests.
We offer complimentary standard domestic & international shipping on all orders.
Please note: international shipments can incur customs or import duties and taxes once they reach their destination. As the recipient, you are liable for these charges in order to release the shipment. We are unable to estimate what these will be, so it is best that you contact your local customs office for further information before placing your order.
We accept payment via PAYPAL, MasterCard and Visa. Once your order is approved you will receive an Order Confirmation email.
If you would like to return or exchange an item, you must contact firstname.lastname@example.org within 7 days of receiving the product to request an exchange or refund. After 7 days of receipt, we are unable to accept return requests.
Items must be returned to us for a refund (full-priced items only) or exchange according to the following conditions:
The garment is unworn, unwashed, and in its original condition with all tags attached. Garment must be free of any make-up and deodorant marks.
Your return request has been approved by THÉA and you have obtained a return authorisation via email@example.com
Your returned item/s arrive at our office within 7 days of receiving your return authorisation for Australian orders, and within 14 days for International orders.
If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible.
Customers are responsible for posting returned goods back to THEA. We recommend using a service that offers tracking as this ensures safe receipt of goods and prevents missing items. THÉA is not responsible for any lost incoming parcels.
Refunds are made against the original credit card or payment method used. We cannot refund onto a different card. We process refunds within 1-2 days of receiving your returned item/s, however please keep in mind it can take up to 10 business days for the refund to show on your statement.
Please note sale items may only be returned for an exchange or credit note. If you have any further questions regarding delivery or returns, please email firstname.lastname@example.org.
PO Box 555
Summer Hill NSW 2130 AUSTRALIA